RAVI JAGPREET SINGH e-mail : ravijsingh@yahoo.com Usability Specialist & Web Architect Summary: Results-oriented online user experience (UX) specialist, project manager and web developer. Six years experience working for a Fortune 100 multinational corporation. Recent Roles: Project Manager and lead analyst for the redesign of Duke Energy’s corporate website, the Online Customer UX project, and the Employee Portal UX project. Goals: To lead in the analysis and management of functional and useful web-based applications that deliver measurable ROI through easy and excellent online experiences. EDUCATION: Marketing Strategies Usability Conference, San Diego, CA Oct 2006 User Interface Engineering Conference, Boston, MA Oct 2006 Project Management Workshop, Duke Energy, Houston, TX May 2005 User Engineering Seminar, IBM, Austin, TX May 2003 Plumtree Portal Workshops, Duke Energy, Charlotte, NC 2001-2002 Web Usability Conference, Nielsen-Norman Group, Washington, DC Oct 2001 MFA Painting, University of Houston, Cum Laude 1998 BFA Painting, Maryland Institute, College of Art, Baltimore, Cum Laude 1993 Center for Architectural & Urban Studies (CEAU), Saintes, France Spring 1997 Lacoste School of the Arts, Lacoste, France Autumn 1991 WORK EXPERIENCE: DUKE ENERGY CORPORATION – Creative & New Media Services Usability & Web Technology Manager April 2006 – present • Lead projects focused on improving the usability of web based applications. • Perform web data analysis, design and conduct usability testing, and perform heuristic evaluations. • Develop best practices and standards for New Media team and IT to follow when developing applications. • Research and identify potential technologies that can be leveraged to improve web site functionality. • Present findings to key stakeholders and managers, conveying the ROI of improving online experiences. Senior Web Consultant & Usability Specialist May 2000 – present • Usability responsibilities include conducting focus groups, user testing, data analysis, user interface design, research, documenting methodologies and best practices. • Web development responsibilities include designing information architecture, navigation, templates and stylesheets, user-interface design, and X/HTML, CSS and Javascript coding. • Operated as lead web architect, interface analyst, content management process lead and as project manager. • Managed both internal and external web projects, developed Plumtree portal sites, intranet sites, conducted web publishing training, and was responsible for web site quality assurance testing. DUKE ENERGY INTERNATIONAL – Information Technology Web Architect July 2001 – Sept 2002 • Responsible for business analysis, design, development and maintenance of portal and web sites. • Managed web initiatives and coordinated resources with corporate and business unit IT groups. • Provided consultation and onsite training to international developers in Brazil. HOUSTON COMMUNITY COLLEGE SYSTEM (HCCS) Lead Web Designer and Website Art Director Jan 1999 – May 2000 • Lead the redesign effort of the HCCS web site. • Developed new site navigation and architecture, and proposals for HCCS web committees. • Designed new HTML and graphical templates, and documented new design standards. • Involved in extensive Internet and GUI application research and technical training of college instructors. Web Design & Digital Imaging Instructor Sept 1998 – Dec 1999 • Developed course syllabus, lesson plans, tutorials, assignments and tests. • Conducted regular reviews of coursework and student performance. • Thoroughly researched and presented technical, aesthetic, and theoretical aspects of material. • Courses: Digital Imaging (Advanced Adobe Photoshop 4.0/5.0) Web Design (HTML, Claris Homepage 3.0, Adobe ImageReady) Introduction to Animation (Gif Builder, Director 6) CONTEMPORARY ARTS MUSEUM HOUSTON (CAMH) Web Designer Jan 1998 – June 1998 • Maintained web site including HTML coding, graphic development, and news releases. • Redesigned homepage and consulted on site structure redesign. (Part-time) WEB SITES: Duke Energy Corporate Website – www.duke-energy.com The most recent version of duke-energy.com represents the merger of Duke Energy and Cinergy Corporation. Managed all aspects of front end development to deliver our project ahead of schedule. Developed the technical architecture of the website integrating TeamSite Content Management tool with a template-based server-side architecture. Lead quality assurance and system testing. Developed technical and usability standards for the website. Duke Energy Economic Development Application - www.dukepower.com/ecdev Served as primary interface designer and usability analyst for their GIS-based economic development research application (launching late April 2005). Houston Community College Website – http://www.hccs.edu/ Responsible for establishing new site architecture, art direction, and standards for templates, html coding and publishing guidelines. Served on system-wide web committees as lead designer and information architect. Managed a team of interns and staff in the System-level IT Department. Responsible for requirements gathering, analysis, design, development, testing and maintenance of the following: AdvanceSC – www.advancesc.com (Duke Energy economic development site, South Carolina) Anderson Architects – www.andersonhouston.com (Architecture firm) Portfolio sites – www.austinmiller.net, www.alainclement.com, www.katyakirilloff.com AWARDS: Bronze Award for Best of Texas Intranet Site, 2001 Texas Public Relations Association (TPRA) Bronze Excalibur Award for Best Intranet Site, 2001 Public Relations Society of America (PRSA) VOLUNTEER WORK: Website Consultant, May 2006-present The Women’s Resource – www.thewomensresource.org Webmaster, 2005-present Houston Coalition for Justice Not War – www.houstonjusticenotwar.org Website Designer, 2003 Help Mary – (site retired) www.helpmary.org Non-profit site to help rebuild a coworker’s home lost in a fire. Website Designer, 2001-2003 Kids Unlimited – (original site retired) www.kidsunlimited.org Non-profit site to help rebuild a coworker’s home lost in a fire. Website Designer, 2001 Houston Association for Volunteer Administrators – (original site retired) www.hava.org SOFTWARE: User Testing: Morae (Techsmith) Web and Portal Development: Dreamweaver 8, Plumtree Portal, Interwoven Teamsite CMS, Visual Source Safe, Internet Explorer 6, Mozilla/Firefox Handcoding: X/HTML, CSS, ASP, Javascript Web Imaging: Photoshop CS, ImageReady CS, Illustrator 10 Audio/Multimedia: SoundEdit 16, Roxio Toast Titanium, iTunes, RealProducer Productivity: Microsoft Office, MS Project, MS Visio, MS Outlook, Lotus Notes, Filemaker OTHER: Platforms: Macintosh OS 9 and X, Windows 2000, NT, XP Proficient in Digital Photography and Photo Retouching Typing: 70wpm Languages: Fluent in French, semi-fluent in Spanish References upon request